Call Center Customer Service Agent Job at Emerald Logistix, Chicago, IL

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  • Emerald Logistix
  • Chicago, IL

Job Description

About Core X Plug:

Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results.

Job Description:
We are seeking a dedicated Call Center Customer Service Agent to join our team. The ideal candidate will deliver excellent customer service while efficiently handling inquiries, resolving concerns, and ensuring a positive customer experience.

Pay Range:

$1050 - $1350 weekly

Responsibilities:
  • Answer inbound calls and respond to customer inquiries promptly and professionally.
  • Provide accurate information about products, services, and policies.
  • Resolve customer complaints and issues, escalating when necessary.
  • Process orders, forms, applications, and requests accurately.
  • Maintain detailed records of customer interactions in the company database.
  • Follow up on customer inquiries to ensure resolution and satisfaction.
  • Adhere to company guidelines, procedures, and service standards.
Qualifications:
  • High school diploma or equivalent required.
  • Previous experience in a call center or customer service role preferred.
  • Excellent verbal communication and active listening skills.
  • Proficiency in basic computer applications and data entry.
  • Ability to handle a high volume of calls in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
Benefits:
  • Competitive salary
  • Health, dental, and vision insurance
  • Retirement savings plan
  • Paid time off (PTO) and holidays
  • Employee wellness programs
  • Training and development opportunities
  • Opportunity for career advancement
Emerald Logistix

Job Tags

Holiday work,

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